Privacy Agreement 2020

We are committed to the protection of the privacy of the users of our site and of our services.

We have set out in this privacy statement certain information regarding how we collect and handle personal information. If you have any questions or concerns about this issue, please contact (416) 364-4144.

For our service users, your privacy matters.
The Assaulted Women’s Helpline cares about protecting your privacy and respects your right to be informed about our policies as they may affect you.

We believe you should receive the best possible service at all times. One of the ways we ensure this is to record our calls and chat sessions to be used for training, quality assurance, and evaluation of our counsellors. We do not share the content of your conversation beyond the AWHL team unless we need to do our Duty to Report as required by law.  All conversations are deleted after the information is no longer required.  

For those who are using our website, who donate, volunteer or share information with AWHL, we collect personal information in the following ways:

  • E- Newsletter subscription
  • Donor information
  • Volunteer application form
  • Therapist Questionnaire
  • Lawyer Questionnaire
  • Plan A Fundraiser

In each case, we collect only that information that we reasonably require and will only use the information for the purpose that it was provided to us and reasonably related purposes. For example, if you have subscribed to our e- newsletter we might also send you other general information about our services and activities or if you have submitted a volunteer application form, we might, form time to time, send you information about our activities (e.g. our e-newsletter).

If you wish to be removed from any of our mailing lists that you are on, please let us know and we will remove you.

If you have completed an e-newsletter subscription or volunteer application form, we will not disclose your personal information to any one outside of AWHL, unless you consent.

If you have completed a Therapist or Lawyer Questionnaire and are on our referral list, we will not provide your personal information to anyone outside of AWHL, except a prospective client that we would like to refer to you.

Except as outlined above, we will keep your personal information confidential and treat it in the same way we treat other confidential information. We will not sell or share your personal information to another charity or organization/agency.

If you wish to confirm the accuracy of our records, or provide any updates regarding your information, please contact (416) 364-4144.

The information above applies only to the Assaulted Women’s Helpline (AWHL) and does not apply to any of the sites that you might reach through the links provided in our site.

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