Career Opportunities

Manager of Programs and Services

Job Function:

Under the direction of the Executive Director, the Manager of Programs and Services is responsible for overall leadership, management, coordination and administration of the telephone crisis counselling line and the Training, Resource and Outreach Programs.

Accountability:

The Manager of Programs and Services reports directly to the Executive Director, and works in co-operation with the staff of the Helpline.

Responsibilities:

Program Management and Development

• Coordinate the delivery of the telephone crisis counselling line and the Training, Resource and Outreach programs.
• Maintain program policies, procedures, standards and guidelines to ensure programs and services are effective and sound.
• Create an environment among staff team(s) that promotes trust, open communication, creative and analytical thinking and a cohesive team effort.
• Ensure volunteer and service user complaints processes are followed and issues resolved.
• Ensure staff and team work effectively and efficiently towards meeting annual operational planning goals and overall strategic planning goals.
• Initiate new program development using a community development model that engages staff and service users in the process.
• Work with teams to develop annual team and individual work plan.
• Ensure that the health and safety standards of the workplace are met and maintained.
• Provide program reports to the executive director as required. 

Community Education and Outreach

• Develop and implement community outreach and engagement strategy to ensure all community members are informed, engaged and access AWHL services.
• Facilitate the development and maintenance of strong collaborative working relationships with the community we serve and existing and potential partner agencies/service providers.
• Identify and/or participate in community-based research opportunities, analyze data from such research and interpret trends related to community
• Develop program work plans and program evaluation criteria in support of providing excellent services.
• Organize and facilitate groups and meetings, creating an environment and atmosphere for effective and thoughtful discussion of issues and service needs
• Support, coordinate, schedule, facilitate and support activities of the Training, Resource and Outreach team. 

Staff Management

• Manage all staffing and staff development process including conducting hiring processes, assigning work responsibilities, providing orientation, training and ongoing coaching and support; identifying staff training needs, implementing training, and evaluation job performance.
• Communicate information, resolve problems and respond to the concerns of staff and volunteers in area of responsibility.
• Work with the team to develop solutions that provide exceptional services and close identified service gaps.
• Provide supervision and support to staff on a regular basis in accordance with AWHL’s policies and procedures.
• Adhere to AWHL’s Personnel, Polices, Collective Agreement and Human Rights and other legislation. 

Organizational Development

• Contribute to overarching AWHL management and administrative duties in collaboration with other management team members.
• Support the development and implementation of overall strategic goals and operational plans of AWHL
• Model AWHL values by supporting the creation of the desired organizational culture
• Participate on project and planning committees within the organization as required.
• Provide leadership and direction for internal staff committees and working groups.
• Participate on external networks, committees and coalitions that support AWHL’s strategic plan.
• Develop and manage relationships with various institutions, funders, agency and community partners to further enhance and develop AWHL Programs and Services.

Finance and Administration 

• Ensure that the Administration and Support Services Coordinator receives appropriate purchase orders, cheque requisition forms and petty cash receipts.
• Ensure the Program budgets are strictly adhered to.
• Coordinate and/or write program reports for the Board, funders as required.
• Provide back-up to other members of the Management Team as required.
• Act as final back-up to the crisis line, where no other staff is available.
• To carry an agency paging device/cellular phone
• The Manager of Programs and Services may be assigned other responsibilities as directed by the Executive Director

Skills and Qualifications 

• 3 to 5 years management experience in a comparable organization or managing similar programs and extensive knowledge of overall coordination and integration of services to diverse communities.
• Graduate degree from a recognized university in Social Sciences (Social Work, Psychology, Sociology, etc., or equivalent)
• Minimum of 5 years of experience working in the Violence against Women sector.
• Understanding of and commitment to preventing and ending violence against women, feminist, anti-racism and anti-oppression analysis and practice.
• Have strong political instincts and sound judgment, with a history of managing diverse groups of internal and external stakeholders.
• Overall knowledge of challenges faced by marginalized women and other marginalized groups.
• Commitment to providing leadership in reducing barriers to social support services experienced by marginalized communities
• Proven leadership and relationship-building skills, with strengths in strategic communication, problem solving, and effective project management and execution.
• Self-motivated with the ability to shift priorities with ease and resiliency
• Demonstrated competency in program planning, implementation, monitoring, and evaluation
• Demonstrated competency in community development/engagement with respect to violence against women.
• Experience leading a multi-disciplinary and diverse team and facilitating effective team planning and group training or workshops
• Demonstrated analytical and organizational skills
• Proficiency in computer hardware and software applications
• Ability to speak languages other than English an asset.

Please include a cover letter with your application outlining why you would be successful in this role.

 

To apply for this opportunity please visit Charity Village by clicking here!

We thank all applicants; however, only those selected for an interview will be contacted.

No phone calls please.